Two-factor authentication security is not only for banking sites!!!

This week, I was approached by a client who was tricked! Their Facebook account was hacked and suspended by a really nasty BOT (and they didn't use two-factor authentication).

Here is the kicker - if you dont respond immediately (even in the middle of the night), your account could be suspended. Once suspended, there is nothing you or anyone can do to help you. There is no email address, no call centre, and no chat. You can try to appeal, assuming you can upload the required docs (sometimes there is a glitch, and you can not upload).

My tips:

1. Two-Factor Authentication (2FA): Enabling 2FA is a crucial step in enhancing account security. Using an authentication app or hardware token is often more secure than relying solely on SMS. Remember, in a country like South Africa, if you are in load shedding, sometimes the SMS doesn't reach you, and you can't access your account.

2. Update Email Addresses: Keeping up-to-date email addresses associated with your account is important for receiving notifications and account recovery instructions. It ensures that you stay informed about any suspicious activities. Remember, in the early days of setting up your account, you may have used a free account like Gmail, Outlook or even a work email address - the problem is you leave the job or do not regularly check the free account, and it gets full of junk - or it doesn't exist anymore (only as a username credential). So please go back and update the necessary email address.

3. Backup Pictures: Downloading your pictures and other important content is a great practice to ensure you don't lose valuable memories or data in case your account is compromised or suspended.

4. Trusted Admins: If you manage a business page or group on Facebook, having trusted admins who can assist in case of an issue is wise. Ensure they are familiar with security best practices, too.

Additionally, recognize that phishing attempts will happen, use strong and unique passwords, and be cautious with the information shared online (especially on LinkedIn, where you post your CV).

Regularly checking for unrecognized login activity and reviewing the apps and devices connected to your Facebook account can also help detect and prevent unauthorized access.

My name is Deborah your online media mistress – helping you clean up the tricks!